Service

Customer service

Customer serviceThe FAKRO Sales Department accept orders for roof windows and other products from FAKRO’s wide range of products. An order can be sent via phone, fax or e-mail and is processed in accordance with our normal terms and conditions. Similarly with orders for non-standard products.

Our Research and Development Department is responsible for developing non-standard project solutions. Costs and designs must be accepted by the customer before manufacture can begin. The order processing time for non-standard orders is taken from the date a 40% deposit is received for such orders.

 

Complete product service guarantees comfortable operational use of all FAKRO products.

 

To maintain the quality of services associated with the installation of roof windows and accessories, FAKRO conducts training sessions for roofing contractors on site and also organises periodic training sessions at the company headquarters.

Customer service
Customer service Roof windows have a ten year guarantee
Customer service Roof exits have a five year guarantee
Customer service Loft ladders - three year guarantee
Customer service

Toughened glass is guaranteed against hail damage indefinitely

 

 

Guarantee certificates are issued on request

 

 

Roof windows

Every window has an identification label, which is located in the top right corner of the sash. The identification label enables easy product identification and has details of product type, dimensions and production code.

 

Customer service

 

 

a- Window type

b-Window dimensions

c- Production code

 

Loft ladders
 

Data plate in FAKRO loft ladders is situated on the inner part of the front, shorter box element in the upper left corner:

  • loft ladders produced after August 2014

laser burned plate

Customer service

 

a - loft ladder type
b - dimensions
c - production code                                        

 

 

Customer service  

fire-resistant loft ladders – aluminium plate

 
Customer service a - loft ladder type
b - dimensions
c - production code
d - fire resistance class
e -box internal dimensions         
 

 

 

 

  • loft ladders produced before August 2014

all models of loft ladders – aluminium plate

Customer service

a - loft ladder type
b - dimensions
c - production code
d - box internal dimensions                                   
                
Customer service  

 

Contact customer service

 Contact

   

Customer service FAKRO
ul. Węgierska 144a
33-300 Nowy Sącz
serwis@fakro.pl